Getting Started

Header & Footer

Pages & Sidebar

Booking System

Translation

Change theme/plugin text

Theme Options

Plugins

Other

Soho Hotel Documentation

Common Problems

Open a support ticket

How do I setup my website exactly like the demo website

You can import the demo website data, we have a guide for this in Getting Started > First Time Setup Guide

I've imported the demo data, why are the menu items all jumbled and broken

You just need to assign the primary navigation - go to Appearance > Menus and set the Primary Navigation as the Primary Navigation

I've imported the demo data but all the images are blank

The demo website images are not included for copyright reasons, they are replaced by blank placeholders in the theme package

My booking form isn't working correctly

Make sure you've added your booking page URL in Theme Options > Bookings in the Booking Page URL field (this is the page with the [booking_page] shortcode added to it - if you imported the demo website data the page is named Booking)

Booking emails are not sending

A lot of web hosts and email providers block email sent using the standard PHP mail() function due to spam/abuse. The best option for sending emails is with SMTP, you can install the following plugin and enter your SMTP details in it to successfully send emails: https://wordpress.org/plugins/wp-mail-smtp

When using WPML I can book a room in a different language even though it should be fully booked

Go to WPML > Multilingual Content Setup in the Custom posts section set Bookings to Do nothing